I build and support fast, reliable WordPress hosting environments.
I specialize in debugging performance issues, tracing logs, and resolving complex server-level problems.
Belgrade, Serbia • 5+ years • Premium Support Team Lead
Resolved complex technical issues and delivered custom solutions for 7,000+ WordPress websites, providing advanced Tier-2 support focused on performance, security, UX optimization, and plugin/theme customization.
Awarded GoDaddy Luminary (2x) as top performer in a 50-person team, consistently achieving outstanding NPS/CSAT scores while handling escalations and high-value client accounts.
Identified and documented global hosting bugs, collaborated with engineering and product teams on fixes, mentored team members and new hires, and contributed to internal documentation and WordPress education initiatives.
/education
Red Hat Certified System Administrator (RHCSA)
RHEL 10 • 2026
Bachelor of Applied Science - BASc, Information Technology